Shipping policy

At Projects By El, we take care to ensure your order is packed and shipped efficiently and securely. Please review the information below for details on our shipping process.

Order Processing

Orders are processed within 1-3 business days of purchase, excluding weekends and holidays. Once your order has shipped, you will receive a confirmation email with tracking information.

Domestic Shipping

We ship all U.S. orders via UPS. Shipping rates are calculated at checkout based on your location and order details.

Delivery times may vary depending on destination and carrier conditions.

International Shipping

International orders are shipped via DHL. Shipping costs are calculated at checkout.

Please note:

International delivery times vary by destination
Customers are responsible for any applicable customs duties, taxes, or import fees
Projects By El is not responsible for delays caused by customs processing

Tracking Information

Once your order ships, you will receive an email notification with tracking details. Tracking updates are provided directly by the carrier and may take up to 24 hours to activate.

Shipping Delays

While we aim to meet estimated delivery timelines, shipping delays may occur due to factors beyond our control, including carrier delays or weather conditions. Projects By El is not liable for delays caused by shipping carriers.

Incorrect Shipping Information

Please ensure all shipping details are correct at checkout. Projects By El is not responsible for orders delayed or lost due to incorrect or incomplete shipping information provided by the customer.